The Impact of Emotional Intelligence on Job Satisfaction in Banking Sector of Pakistan: Testing the Moderating Effect of Decision-making Autonomy

Abstract

This project investigates the moderating effect of decision-making autonomy on the relationship between emotional intelligence (EI) and job satisfaction (JS) in the banking sector of Pakistan. Emotional maturity, emotional sensitivity and emotional competency are dimensions of emotional intelligence. For this study, primary data was collected from the banking managerial employees of Pakistan using a five-point Likert scale questionnaire survey from a sample of 187 respondents. Correlation and regression analysis demonstrate that the variables of the study have positive and significant relationship with each other. Emotional maturity, emotional sensitivity, and emotional competency positively and significantly impact job satisfaction. Furthermore, decisionmaking autonomy moderates the relationship between EI and JS in positive and significant manner. The key implication of the study is to utilize EI and decision-making autonomy in improving job satisfaction for their employees in Pakistan